Refund policy

Calor Refund & Return Policy

We want you to feel confident about every purchase. If you're not fully satisfied, we're here to help.

🕒 60-Day Refund Policy: You have 60 days from the date you receive your order to request a refund. To start a refund, email us at customerservice@trycalor.com.

♻️ Eco-Friendly Refund Option: In our effort to reduce CO₂ emissions from return shipping, Calor offers a 50% refund without requiring you to return the product. You keep the kit and we'll process a partial refund directly to your original payment method.

💯 Full Refund Option: If you'd prefer a full refund, simply email us at customerservice@trycalor.com within 60 days of receiving your order. We'll work with you to make it right.

📦 Damaged or Incorrect Orders: If your order arrived damaged or you received the wrong item, contact us immediately at customerservice@trycalor.com with a photo and we'll send a replacement at no charge.

⏱ Processing Time Refunds are processed within 5-7 business days and returned to your original payment method.